SSL Enrollment Process
Posted by Gareth S on 06 November 2012 02:20 PM
What do I need to enroll for an SSL certificate for my webserver?
To enroll for an SSL certificate for your webserver, you need the following:
Why does my enrollment form say that my CSR is invalid?
There are a number of common issues that would cause the CSR to be invalid. When you created the CSR, you will have been asked for several pieces of information. If you have received a message informing you that your CSR is invalid, you should:
Can I change my CSR during the enrollment process?
Yes, you can change/correct your CSR at a number of stages during the enrollment process. You will be asked in the final steps to confirm ALL details provided during enrollment. Once you have confirmed ALL details, you will no longer be able to change the details of your CSR.
Once your certificate has been issued, you cannot change the common name (e.g. the domain name) of your certificate.
What is the enrollment process?
The enrollment process is online and immediate and includes telephone-based validation. You must have access to a telephone or cell phone to complete the enrollment process in one step - which takes about 5 minutes.
If you do not have access to a telephone when the enrollment is taking place, you can complete the telephone validation at a later time. We will send you an email containing a link for you to be able to complete the process at any time. It is very important that you do not lose this email; doing so will delay the issuance of your certificate. If you do lose the email, please contact support@SSLhelpdesk.com. Please note that until the telephone validation is complete, we will not be able to issue your certificate
I am not based in the US or Europe, will the Phone Authentication still work?
Yes, just remember to select the country code that you are in. If you cannot find your country code in the list provided to you during the enrollment process, you can enter you country code into the "Other Country Code" section of the form.
My country code is listed; do I need to specify anything in "Other Country Code"?
No, if your country code is available in the list provided to you during the enrollment process, you do not need to specify any other country codes – simply specify your telephone number and extension, if necessary.
Why did the telephone validation process tell me that my country's local exchange does not recognize the area code?
Your telephone area code must be in brackets.
What if I have not received any emails from Rapidsslonline.com since I ordered my certificate?
What if I have not received any emails from RapidSSL.com since enrolling?
What if I have not yet received the "Approval" email from RapidSSL.com?
The Approval email will be sent to the authorized domain name owner or controller. When you apply for your certificate, we will attempt to obtain the authorized domain contacts for your domain name. You may then choose to have the approval email sent to either the authorized domain contact or, alternatively, you will be able to choose a generic domain contact, such as:
Make sure that you have set up the email addresses chosen at this point in the application; otherwise the approval email will not be delivered. If you need to change the approver email, please contact the firstname.lastname@example.org.
What type of documents will Symantec (formerly) accept as proof of business validity?
Note - Documentation requirements apply to all VeriSign SSL Products.
Symantec (formerly VeriSign) must verify the existence of your business, the ownership of your domain name, and your employment status or authority for requesting the SSL certificate. We may require official government documentation proving your right to do business. These may include:
Additional Requirements for SSL Certificates with Extended Validation (EV)
How do I send documents to Symantec (formerly VeriSign)?
Just scan and attach the necessary documents to an email addressed to email@example.com or fax the document(s) to Symantec (formerlyVeriSign) at 1-650-961-8870. Please make sure to include your order number on all correspondences to Symantec.
Switzerland (and all other European Countries)